Consumer Fraud and Automotive Repairs
New jersey has a host of administrative code regulations that apply to the repair of automobiles. The dealer or repair shop is assumed to be aware of their obligations under these regulations and a violation of the automotive repair regulations is a per se violation of the Consumer Fraud Act (Triple damages and fees).
13:45A-26C.2 Deceptive practices; automotive repairs
- Misleading and deceptive statements
- Starting work without proper authorization
- Failure to give customer copy of signed receipt
- Charging the customer for work done or parts supplied in excess of any estimated price given, without the oral or written consent of the customer
- Failure to return parts that are requested
- Failure to list all work performed and whether any new, rebuilt, reconditioned or used parts have been supplied
- Failure to deliver all warranties or guaranties
- Failure to disclose specifics of the guaranty
- Failure to post, in a conspicuous place, a sign informing the customer that the automotive repair dealer is obliged to provide a written estimate when the customer physically presents his motor vehicle to the automotive repair dealer during normal working hours and, in any event, before work is commenced